Cricket Coaching Refund Policy

 

We aim to provide a fair and flexible booking policy while ensuring coaching sessions can be planned effectively. Please read the following refund terms before booking.

 

Individual Coaching Sessions

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Refunds for individual coaching sessions are available only if sufficient notice is provided before the scheduled session.

• Cancellations made at least 48 hours before the session will receive a full refund or may be transferred to another available date.

• Cancellations made within 48 hours of the session are non-refundable, except in exceptional circumstances at the coach's discretion.

• If the coach needs to cancel a session, clients will be offered either a full refund or the opportunity to reschedule.

 

Block Bookings

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Block bookings are intended to be used over the agreed coaching period and are generally non-refundable once coaching has commenced.

Refunds for any unused sessions within a block booking will only be considered in the following circumstances:

• The participant is unable to continue due to a medical injury or illness, supported by appropriate evidence if requested.

• The participant decides they no longer wish to continue with the remaining sessions. In these cases, a refund may be provided for any unused sessions, less the value of sessions already attended and any applicable administrative fees (if any).

Any promotional discounts applied to block bookings may be taken into account when calculating the refund.

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Missed Sessions

 

Sessions missed without prior notice are non-refundable and cannot be rescheduled.

 

Exceptional Circumstances

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We understand that unforeseen circumstances can arise. Any requests outside of this policy will be considered on a case-by-case basis at the coach's discretion